My Credit Card Application

Good day It is with great dissatisfaction that I write this . I made an application on the 30th of July 2024 with Absa via my mobile app. I sent the relevant documentation needed and during the authentication process with Prudence (telephone consultant) 02/08/2024 the consultant repeatedly would misconstrue the information I was giving her i.e if I said 467 she would say 507. A clear sign of lack of attention which is has led to my account being blocked and I have since gone through a strenuous process to unblock my account, the matter has since been escalated however not yet resolved. It's been 12 days with no resolve even when they claim it only takes 2-3 maybe 5 days to resolve and receive feedback. Its been a highly unsatisfactory experience and as a long standing customer of Absa it disappointing to say the least. I need this matter resolved ASAP.