My COViD relief drama continues

I complained about the way ABSA handled the COViD relief payments and had someone contact me to resolve the issue. As helpful as she was in the initial responses, I stopped getting replies from her and then again, lawyers phoning me to say I've been handed over. I gave the lawyers my reference number and they are quite for a few days and then the harassment starts again. Now that the "relief" is supposed to be over, I am expected to back pay for the 3 months in 1 installment. So instead of R700 I am expected to make a payment of R3k. I transferred R1k that supposed to cover my loan of R700 and then the balance to the credit card, but all the funds were immediately taken towards the R3k I appearantly have to pay immediately. I will have to setup payment from another bank to pay my credit card installment because I am not prepared to see another R2k simply vanish towards my loan that I supposed to have a break on. I see ABSA was nominated for its actions to help customers, I wish I was one of them.