my contract

I was with Absa idirect (car insurance) since January 2015. Was in an accident three weeks ago where someone drove into me at a red light. The panelbeater they use can only help me mid March and it will take maybe more than TWO WEEKS, to repair my car, the damage can hardly be seen. IAbsa's service is bad. Last year it took them 5 weeks just to get my window repaired, after a few failed attempts, wrong windows being put in etc. I just got a call from Maureen Mothogwane telling me Absa is cancelling my contract with them due to \claims and conditions\", (my car is still not fixed by the way), meaning they don't take new clients if the client have prior to them more than three claims. Yet they knew I had three claims and they signed me up with an Insurance with them in December 2014, and are now saying it was a fault on their side as they were not supposed to take me on!. I asked her to put it black on white for me and all the reasons in an official email. She explained that it cant be done and they dont do it! I want my car fixed properly and soon. It is EXTREMELY stressfull to deal with Absa idirect and to get one's car fixed!"