My complaint: ref *** closed with promise only

Please refer to my complaint referred above where I was penalised for failing to provide R21 for insurance cover I was not aware of. After my complaint on hello peter Zandile called me and assured me she was going to settle the matter within 3 working days. In her absence some lady called me on Monday 13 April informing me that R486.00 will be credited back into my account within 48 hours. I agreed to the settlement and later received email from Vanessa Crowne informing me that the matter was closed. I told her that the money had not been credited yet and she advised me to email her after 48 hours. I did email her and got no response. I am sad to write that up to now, the money has not been credited. Absa you can do better than that. Please credit my account.