LM
Lucky M

1 reviews | Active since May 2015

08 May 2015, 17:15

My Card has been blocked

Good day<br> <br> I am currently very upset with this bank. My card has been blocked because of outstanding FICA documents which I have already supp****, three times. I opened the account online for convenience BUT I still had to go to the branch for FICA documents, which they requested to be sent by email, and to be given a card. I had to go to the airport branch because I am unable to go to the bank during their normal opening times. I submitted the documents required, have been using the card and a few months later I got an sms that my card will be blocked if I don't submit the documents. I phoned the number provided only to be told about FICA. I sent the email to the address provided. Today I put petrol in my car only for the payment to be declined. I received no communication that the card was blocked, and it is after 4:30, the bank is closed, the call centre is also closed. Please refund the money in the account and close it. I don't want it anymore...

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Replies (1)
Absa
Absa's reply15 May 2015, 08:29
Official
Hello mohlahlane,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd