My brother in law deposited R4900 at the ATM 🏧

My brother in law deposited R4900 at the ATM 🏧. The transaction was not processed. He went inside the branch and opened a case. They told him the ATM is faulty, but they will process it today. I called the branch at 10h44, and I spoke to Kate explaining to her that I need the money urgently because i am at the doctor and i don't have cash. She told me they were trying to fix the ATM problem, and she would call me back . At 14h41, i was still waiting as I didn't have cash to pay. She was rude telling me that she had already told me about the ATM problem. I don't understand if Absa's problem is my problem now. Their service is pathetic. They deposited money because I needed It urgently.It looks like Absa doesn't care. I need the money before 16h30 because they are closing 😪 and I must get medication before pharmacies closes too.