My bank account lock-up unfairly.

BedsandMore Parow<br> Good day. I am a client with ABSA for many years now, and one of my accounts with ABSA is a trust account. They required FICA and I dealt with a consultant at Parow Mcinture branch, namely Mr. Eric Coetzee. I gave him all the documentation, and I followed up with him every few weeks. Every time, he said that he will let me know as soon as he hears back from the FICA dept. I told him that I want my profile to be compliant and I can't have it that my account goes into lock-up, as I need to pay homeloans and other commitments. This morning I see that the account has been locked. I received no notice of this or phone call. Is this how a client or person is treated? I saw Eric this morning at the bank and he said that ABSA is not coping with this whole FICA situation. It sounds scary for me that many people suddenly can't access their accounts. Please contact me on *** so we can sort this out as soon as possible.