ZK
ZUKISWA K
1 reviews | Active since Feb 2018
09 Nov 2020, 10:39
My app was blocked due to insufficient funds in my bank
My banking app was blocked due to the fact that there's no funds in my bank account..I called your customer service and I was notified that there needs to be funds in my bank account in order to access my banking app, I've been a loyal customer to Absa for 4 full years I'm thinking of changing banks this is ridiculous!
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Absa's replyOfficial
09 Nov 2020, 16:12Dear Zukiswa Kanzi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply09 Nov 2020, 16:12
Official
Dear Zukiswa Kanzi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care