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Andiswa D
1 reviews | Active since Feb 2024
27 Jul 2024, 06:12
My account on hold
Absa is taking me back and forth with unhold my account I don't owe them now I can't use what's on my account, the lady that assisted me at the Promenade Mall branch in Cape Town told me it will takes three days after three day I went back same lady told me it will take up to 7 days woooow looks like she's not even sure of what she was talking about I need my account to be unhold that's it
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Replies (3)0
Replies (3)
Absa's replyOfficial
29 Jul 2024, 11:12Dear Andiswa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply29 Jul 2024, 11:12
Official
Dear Andiswa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care
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Andiswa D's updateReviewer Update
02 Aug 2024, 21:18After the bad service I received from the Promenade Mall...Honestly Absa dealt with my issue accordingly, professionally and quick. I appreciate the follow up emails I have been receiving and the outcome email received I thank you for that.⭐⭐⭐⭐⭐
One more thing I want to give another 5 star to the staff at Tygervalley branch in Cape Town WOWWWWWW ⭐⭐⭐⭐⭐
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Andiswa D's update02 Aug 2024, 21:18
Reviewer Update
After the bad service I received from the Promenade Mall...Honestly Absa dealt with my issue accordingly, professionally and quick. I appreciate the follow up emails I have been receiving and the outcome email received I thank you for that.⭐⭐⭐⭐⭐
One more thing I want to give another 5 star to the staff at Tygervalley branch in Cape Town WOWWWWWW ⭐⭐⭐⭐⭐
Absa's replyOfficial
05 Aug 2024, 17:38Dear Ansidwa
It is indeed pleasing to receive complimentary remarks about our staff/ Business units/ Branches that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Group Customer Care
Absa Bank Ltd
Absa's reply05 Aug 2024, 17:38
Official
Dear Ansidwa
It is indeed pleasing to receive complimentary remarks about our staff/ Business units/ Branches that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Group Customer Care
Absa Bank Ltd