PN
Pumela N
1 reviews | Active since Aug 2020
11 Sept 2020, 09:59
My account is not in arrears but they claim it is
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Pumela N's updateReviewer Update
11 Sept 2020, 10:01Yho i have never been so frustrated in my life. To recieve a call this morning from Mr Kekana claiming that he is a risk assessment something from ABSA that my account is in arrears, they have been trying to contact me. That time i dnt have any communication of such from Absa Asset Finance, not even an email. Firstly my account is not in arrears, i was on covid relief for 3 months and called absa more than 3 times to update my details as my salary date had changed to the 15th during the month of August.
Only to find out that the person who did that change for me made it as if its a payment arrangement and that my account is in arrears. On the 1st of September ABSA did not debit instead i recieved an sms that i had opted for payment relief of which according to my understanding it had finished. I called ABSA and told them and they told me no my account is fine if i want to change my debit order date i can proceed, of which i did.
Today a man comes to my home to collect my car...what is this. Claiming that i have not been paying my car. Im so frustrated and i called them and they told me that it was misunderstanding. A misunderstanding that will cost me credit profile and score.
I really need this to be sorted out because its wrong...it is totally wrong. I dont even have single bounced debit order from ABSA ASSET FINANCE. Ive been working so hard to fix my credit profile and now this????????????????
PN
Pumela N's update11 Sept 2020, 10:01
Reviewer Update
Yho i have never been so frustrated in my life. To recieve a call this morning from Mr Kekana claiming that he is a risk assessment something from ABSA that my account is in arrears, they have been trying to contact me. That time i dnt have any communication of such from Absa Asset Finance, not even an email. Firstly my account is not in arrears, i was on covid relief for 3 months and called absa more than 3 times to update my details as my salary date had changed to the 15th during the month of August.
Only to find out that the person who did that change for me made it as if its a payment arrangement and that my account is in arrears. On the 1st of September ABSA did not debit instead i recieved an sms that i had opted for payment relief of which according to my understanding it had finished. I called ABSA and told them and they told me no my account is fine if i want to change my debit order date i can proceed, of which i did.
Today a man comes to my home to collect my car...what is this. Claiming that i have not been paying my car. Im so frustrated and i called them and they told me that it was misunderstanding. A misunderstanding that will cost me credit profile and score.
I really need this to be sorted out because its wrong...it is totally wrong. I dont even have single bounced debit order from ABSA ASSET FINANCE. Ive been working so hard to fix my credit profile and now this????????????????