TM
Tiyapo M

1 reviews | Active since Feb 2019

21 Feb 2019, 23:05

My account is Blocked

My ABSA account had been blocked because my student permit expired on the 31st December 2018. At the bank I was told there is nothing to be done and only way out is to close the account. I give them a letter that I no longer stay in South Africa and about to finish my PhD hence registered part time but insisted there is nothing the bank can do for me to access my money as I have to bring a study permit. I am stranded in South Africa, I did not receive any notification on my account being blocked..Very frustrating.

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Replies (1)
Absa
Absa's reply22 Feb 2019, 09:55
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

I tried to call you and your MTN service provider does not allow messages.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd