My Absa vehicle finance account

My vehicle is financed by Absa. I took the car in June 2021, in November I did not have a permanent Job, hence I missed a payment for two months. Then had to pay using eft instead of debit orders. I continued doing so till June 2022. In June 2022 I called them to start debiting my capitec account every 25th of the month, they never did hence I continued doing the EFTs till now. What is frustrating is that I've been writting emails to them ,sending them proof of payments but my credit report shows I've not paid for my account for the last 10 months. It's affecting my credit report badly. The agent allocated to me by Absa tried assist to no avail. Can they please sort my a count out and fix it with the credit bureaus as well.

Thank you Jabu *** email - ***