NN
Nonhlanhla N

1 reviews | Active since Oct 2015

05 Sept 2016, 13:58

Ms Mulala Ramatsietsi

<p>The perso above is branch manager who called me after I complained to my personal banker about the dub-standard service my son received from Eastgate. She was given my details by my private banker and she didn't bother enquire nor confirm any information given to her by her colleagues.</p> <p>Ms Mulalo does not deserve to work for Absa she has no customer service s****s. She chose to ignore 3 messages left for her over two consecutive days!</p> <p>i bank with Absa private bank( ********** 911), I have savings & investment accounts too, this lady will chase good clients with her behavior.</p> <p>how is that my private banker is assisting to resolve their mess and casually excluded herself from her staff's incompetence.</p> <p>it is shocking and disgusting the way she behaves.</p> <p>They fix they're mess and stop passing the buck.</p> <p>They mess up the account for my son (MMV Nakana) </p>

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Replies (1)
Absa
Absa's reply06 Sept 2016, 08:38
Official

Dear Nonhlanhla


Thank you for bringing this matter to our attention.

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd