MS

I had a funeral policy with absa which i cancelled around march as i was switching to capitec funeral cover. April i lost my mother and went home to bury her. Coming back i went straight to capitec bank to claim and i was told to submit policy cancelation letter and policy schedule. I then called absa requesting for policy schedule their respond was they will not be able to sent it to me because it was already canceled on their system. It was only 2 months already, my information is deleted and they were able to tell me the amount my mother was covered with. I went to the branch at sunnyside and the consultant had to call the funeral department and she was told the same thing. Now capitec bank hasn't yet paid my claim because i dont have the policy schedule