Ms

Hi am very disappointed with Absa life hospital plan ,I spoke to them about the claim and ask them what documents they needs ,they told me 1.hospital bill sumarry,certified copy ,but now the tell me to go back to the hospital and get blood test result .I think they only want to delay the process ,and when I take the policy, they did not chose the hospital ,by now they say that I was admitted in the step down hospital .why did I chose that hospital.. I am afraid if they do this to me as a policy holder ,what will happen to the family incase I die ,