Mrs Haai

On the 9/2/2020 I made an internet transaction with my credit card of R70,00 they transaction turned out to be way more R70.00. I called Absa credit card the next morning 10/2/2020 to request to reverse the transaction, and was told because it happened on a Sunday, they cant do it the very next day (Monday) I must call back on the next day the Tuesday than they will be able to reverse it. I called back the Tuesday morning 11/2/2020 only to be told I unfortunately they cant reverse it anymore it already banked. I must put in a dispute I send a dispute to the absa dispute department, received a mail from them on 13/2/2020 (which I only saw after a couple of days after) informing me I must contact the merchant on 13/2/2020 information the very same day they send the email. Needless to say I missed the time frame. So what because of that I had to say to myself just walk away from that money, this people at absa is unwilling to help!

On 9/3/2020 I received an sms notification about a transaction on my credit card of R1321,00 that I really did not make, I called the credit card dep the same day and spoke to someone who I though was very helpful. He said his name is Keanu and he was in the ***** department I told him to stop my card and issue me with a new one because I did not make the transaction of R1321.00. He said he stopped my card and will open a ***** case for he transactions of 9/2/2020 as well as 9/3/2020. And that he will dispatched my new card to Absa Queenswood. Gave me a case number: S020539. What a lot of nonsense!!!! What is going on at absa this is so disappointing is this how you treat your customers and is this the kind of customer service you provide??? I called Absa again on 12/3/2020 on the same number I spoke to that joke of a consultant KEANU!!! This time spoke to Kagiso told her the whole story again to my horror when she checked on their system the card was never stopped!!!

After I spend so much time on the phone she could not even find proper notes, she could see something about queenswood but no notes ...the card was active no ***** case what the hell!!! so this card is in arrears every time I make a payment someone out there is gonna de***** me and I am not receiving any help from my bank. All absa can do is send me sms to say that my card is in arrears yet they are not addressing the problem just milk me for every last penny!!!

Kagiso once more told me on 12/3/2020 she will stop my credit card and report the *****. I hope to God she did because up until now I have not receive any notification in this regard. Her case number was- XENZYYRAOMR .

Absa!!!!!!!!!! what a mess!!!

No wonder everyone is convincing me to try a different bank!