Mrs

On the 07-06-2018 Time 18:15:26

I went to ABSA Nicolway ATM to deposit money for my Rent an amount of R5000 after putting the money to the ATM , ATM went blank and a message was showing that there was an error and Transaction was unsuccessful i should contact the branch and the money did not come back . The next day the 8 June 2018 early morning i went to the Branch to resolve the issue as i was panicking that the money was meant for my rent , When i get to the branch a Consultant tried to assist as they told me that they will Log the complain as it is beyond them , Complained Case Ref ********** was Log to the CCP that the SBV ATM specialist who are balancing the money from the ATM and i I was told that the process takes about 5 to 7 working days and I would have to wait .Kindly bear in mind that was my rent for the month of June and where are staying they dont take nonsense if you dont pay ,they disable your finger prints so that you wont have access to their premises and now i have to suffer with my 10 year old Daughter and my 7 year old Son with no where else to go .

Nevertheless time passed and days no one at ABSA contacted me for the feedback or informing me what was happening . On the 15 June I decided to go to the ABSA Branch Nicolway to find out what is going on . When I get there the Consultant assisted me only to find out their system was saying that they need the ATM slip that come out from the ATM on the 7 June, showing the failed transaction ,as I was prepared with all the details that they will need the ATM slip was scanned and email to the Lady Called Mkhwanzi Sibongile CCP complained side. I then left .

3 Days passed again with no feedback and on my mind I was told that the process took only 5 to 7 working days but still this issue has not be resolved . Today the 21 June 2018 , I decided to go again to the Branch ABSA Nicolway and check what is going on . Consultant tried to check the system the case was still not resolved and Consultant decided to call the lady that requested us to send the proof of the ATM slip Mkhwa**** Sibongile as she rep**** saying the Balancing was done and they only money that was showing was R4750 , My question was where is the R250 that is impossible the money will balance closer to my R5000 that i have deposit at the same ATM who ever open the ATM they know what exactly what happened to the missing R250

Why would i come up with stories that i deposited R5000 and waist all my time going up an down with ABSA missing hours at work for lying .

It is so sad and painful that now me and my kids we are roaming around staying with friends who manager to offer me a place to stay until i resolve the issue with ASBA as a parent how can you explain situation like this to your kids who use to have their own space now all of sudden they dont have. This is a Bad Service , how can we trust the bank with our money if they have *****'s who are counting their money and i sure this has happened to so many people but they kept quite about it or they dont know the next or where they can complained