DW
Denise W

1 reviews | Active since Oct 2013

20 Sept 2020, 12:27

Mrs

I have been with Absa Bank for many many years. For the first time and at a time when we are all struggling financially, Absa Credit Card Division was able to remove an amount of R3100 from my cheque account without my permission. I do not have a stop order on that account and in my mind that is *****. I am very disappointed and would like other persons out there to be aware of the fact that if you owe on your credit card and for some reason are unable to pay for a certain amount of time, for whatever reason, they can remove funds from any of your Absa accounts without your permission.

0
Replies (2)
Absa
Absa's reply21 Sept 2020, 12:28
Official
Dear Denise, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply21 Sept 2020, 12:28
Official
Dear Denise, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,