Mr lindani buthelezi

Good day Lindani

We apologize for the level of service that you have received.

Kindly provide us with the death certificate and letter of executorship in order to assist you, as you have provided us with insufficient information.

Kind Regards,

Amanda Karuppan HL Specialist – Case Manager (Customer Experience) RBB Home Loans Collections

Cell *** F ***

Absa, Regional Office, 3rd Floor, 33 Richefond Circle, Ridgeside, Umhlanga, South Africa

www.absa.co.za

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COMPANY CONFIDENTIAL

--------------- Forwarded Message --------------- From: Lindani Prince Buthelezi [***] Sent: 2021/03/16 8:34 PM To: *** Cc: ***; *** Subject: Deceased Estate Query

To whom it my concern I am so disappointed, due to appalling service received from your Bank. I have lost all the trust I had for ABSA. Im even considering taking this matter to social media!! Mid December 2020 I went to the Musgrave ABSA branch in Durban, to open an estate late account and to claim from ABSA life hospital plan that belong to my late father, I was assisted by a consultant named Kendell Moonsamy she assisted on opening a estate account, than later I received and SMS advising that there is a fee of 500 that needs to be paid , i than went to the Bridge City branch which is the nearest branch where I was further advised that I cannot make payment as there is outstanding documents, required to activate the estate late account and the only person that can assist was the consultant that open the account ' Kendell Moonsamy. After payment being made I was told the funds will reflect after four weeks. However we have still not received any funds and there had not been any communication or feedback, I have tried numerous times to get feedback but I'm advised that there is a backlog.Kendell Moonsamy promised to escalate the matter but still. I even went to the Branch requested to speak to the Branch manager and was advised the she is a meeting I spent more 3 hours and no sight of her.. There is no sense of urgency in matter there is a bond that needs to be paid and its falling into arrears because of the incompetence of ABSA! We need the funds to be released I am aware that there are processes that need to be made but we have waited more than 3 months , my mother is a widow and unemployed she needs to pay for bills and my sisters school fees, we still mourning our lost the last thing we need is a run around from a financial institution!! With all this being said we still have not received communication regarding the tax free investment and no response from ABSA life regarding the hospital plan you swear that ABSA is running a circus. Kindly contact me Name : Lindani Prince Buthelezi Cellphone number : ***/ 0638 Show quoted text