Mr.

The ABSA branch at Beacon Bay's Retail Park in East London offers a very poor service that will have ABSA losing clients. Subsequent to receiving an SMS that I qualify to upgrade my Flexi Account to a Premium Banking Account, I went to that branch to do that. With the priority banker not attending to anyone and making jokes with a lady that I assume to be the bank manager as she was walking in and out of the "office" marked "Branch Manager", there were only two consultants attending to clients. After some time, the lady I assume to be the manager called the old man that was in front of me to the "Branch Manager" office and spent about 5 minutes with him before he left. After that I was made to sit for more than 30 minutes with a manager that was moving up and down giving me funny looks. I then decided to go without opening the Premium Account. I guess ABSA has a certain kind of clients they are looking for, which I obviously don't meet the requirements. The level of service at that branch is pathetic! As things stand, I am now even doubting if I should continue banking with ABSA.