LK
Lehlohonolo K

1 reviews | Active since Jul 2021

29 Sept 2022, 21:38

Mr

I was at absa towers branch jhb today I received a very bad service from the manager Cathy. The atm retained my card and when I got in to ask for help the manager was rude not welcoming and didn't give me a chance, they couldn't get my card from the atm and wanted me to order another one, which will take 3-5 days. I ended up closing my 2 accounts with them bcos of bad service. The consultant and the teller did try to help me a lot.

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Replies (1)
Absa
Absa's reply30 Sept 2022, 09:17
Official
Dear Customer,
 
 Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd

Best regards,