Mr

I am disappointed with the service I’ve received from Absa Bank.

My account was blocked without any prior communication — no call, SMS, or email to verify a transaction that I was not even aware of. Instead of contacting me as their customer, Absa proceeded to block my account immediately.

As a result, I am now unable to access my funds and have been required to complete affidavits for a situation I had no knowledge of. This has caused unnecessary stress and inconvenience, especially with important payments pending.

I find this approach extremely unprofessional and inconsiderate. Proper communication should always come first before taking such drastic action on a customer’s account.

I would appreciate urgent assistance in resolving this matter and improving the way situations like this are handled.