SS
Shiraz S

1 reviews | Active since Aug 2018

14 Aug 2018, 13:14

Mr

Hello

Can a personal loan expert call me URGENTLY, I've tried calling in to the call centre since the 3rd August and no seems to know what is going, I counted being transferred 32 time and still no assistance.

I need a statement as I Haven't seen one in months, I also have some question on status of my loan.

PLEASE HELP!!!!! Shiraz Suleman

Please also send you call centre agents for phone etiquette training as the manner in how the speak to you clients is appalling since they representing such a large financial institute .

0
Replies (2)
Absa
Absa's reply14 Aug 2018, 16:23
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply15 Aug 2018, 15:25
Official

Good day Mr Suleman,

I am Vanessa Crowe and I note that there is a pending action line case logged already . The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,