DN
Denzil N
1 reviews | Active since Jul 2010
16 Dec 2023, 06:02
Moving debit order without approval
I received 2 sms messages from Absa asking if they could move my debit order forward from 1st to 20th. I rep**** "No" to both messages but they moved the debit order regardless!
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Absa's replyOfficial
19 Dec 2023, 15:33Dear Denzil Naicker, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply19 Dec 2023, 15:33
Official
Dear Denzil Naicker, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,