Move your money out of ABSA now! 10 reasons

ABSA ***** department acted completely outside of their protection of customer information and then tried to obscure the issue. ABSA did a ***** investigation and found that they are not resposible to refund some R289 000. Interestingly the investigation was concluded on the 4th of December and a letter sent on the 31st Of Dec 2024. Fishy. The facts: Money was tranfered to the check account of the customer from the credit card. Transfer consisted of 13 trances of R12 500. This was apparently seen by ABSA and identified as *****ulent. They claim they called to get permission for these transactions (3 calls) No such calls are on the cellphone. They then decided against all patterns of previous behaviour that the payment to Capitec was in fact legitimate and proceeded with the tranfers. ABSA then claimed that these payments were possible (from the credit card to the savingsaccount) because photo recogntion was used. ABSA took the photo, apparently in the bizarre world of ABSA another photo was taken when the customer walked in a shopping mall (with glasses on). Next attempt at avoiding resposibilty - the PIN was ******. No money is withdrawn from an ATM, by the client. The photo and PIN seem to be used within ABSA - how do they ensure the safety of this important information? Here comes the kicker, a cover letter was signed to indicate the ***** investigation. Attached was someone else's details! How safe is your data, in ABSA. The name of the person in ABSA who did the ***** investigation is known, but not listed here. Another tranaction occured with money withdrawn from an ATM (someone using the PIN again?) Furhter to surprise you: ABSA decided not to open a ******** case with the police. The customer had to lodge the complaint, personally! Avoid ABSA, your money is not safe.