Move to FNB due to poor pathetic service.

I recently opened a absa account, which bank charges where R98 per month, but every month I had to go to the bank to query the bank charges for I was always charged extra R100 at first the consultant at the bank did not know what the charges where for. The next month I had to go again for the same extra R100 bank charge and then I was told it was for postage of the bank statements. Who in this day and age request for bank statements to be posted. There after I called absa to take out a life policy, and mentioned to them that I would want to start the policy in the 25 of the next month. The very same day my account was debited for the premium amount which was rather ridiculous before receiving policy document. I then sent a mail with regards to a reversal of the premium which was done after some time. Then I noticed that I was charge another R100 for the reversal when I sent an email to Absa with regards the reversal I was told to go to bank, which I did, when I got to the bank the consultant asked me to contact the contract centre. I now have move my account to FNB and request for the account to be closed which was not done, due to the bank charges and the reversal amount. I should not be held liable for the growing bank charges cause of the poor and pathetic service I received and Absa was not able to assist for I am not using the account and all the inconveniences caused.