Motor Insurance Claim

I am so frustrated with Absa Idirect. I lodged my claim on the 06 September 2017. My car was assessed on the 08 September, I then had to call them to find out what was the next step because it was not clear about the procedure. I was told that they were waiting for the assessment report. I then called again to find out the status on the 12 th, nothing was still not done. When I called on Friday the 15 I was told that Masingita that Wesley would call me to arrange to take my car to the panelbeaters because he could see that there was a quotation already for around R 9000 but guess what Wesley never called me. I then phoned this Monday the 18 and spoke to Nombulelo who also promised to send Wesley an email but till today I am still waiting for the Wesley character to phone me and it is now almost 2 weeks just to get some news from Absa Idirect. it is so disappointing to get such a bad service from the company so big like Absa. Can somebody please for once do what they are paid for.