Most useless online transaction bank on the planet

My 3D secure has been failing intermittently for 6+ months with about 80% of transactions failing up to 25 times consecutively. Super frustrating! This bank is useless when you call them - "oh sorry, we'll help you in 4 days, it's Friday". Never mind the airline ticket will be R5000 more expensive once Absa is done with their "weekend". "***** our customers, who are they anyway to expect services they pay for????". Sounds a lot like government. Seriously condering to move my money to other banks and close my account down after ~22yrs. Enough is enough!!