Most useless ***** dept

<p>I did a sim swop and since then I have been unable to do any online banking as Absa has put a block on it. I understand this is for security reasons, but for 3 days now I have been trying to call their ***** dept to unblock it and each time I hold for almost half an hour and no one answers. This is shocking, this is your ***** dept where urgency and a speedy response are crucial. What if my card had been ******? I then decided the only way I could get help was to go into a bank, but when I did this they then proceeded to call the same call centre number I'd been trying as they said they cannot help me in the branch. Of course I waited 20 minutes as did the consultant, and no answered. I asked if there was an email address I could mail and there was noe. So the call centre doesnt answer, I cant email and in the branch they can't help me. WHAT THE HECK AM I SUPPOSED TO DO NOW?</p>