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fazlin S

1 reviews | Active since Mar 2015

11 Apr 2023, 09:21

Most useless bank in South Africa, I should've listened to my friends who all cancelled their ABSA accounts too!

If I could rate lower than ZERO, I would. My account has been de*****ed twice within 2 months, their customer service agents provide reference numbers that are linked to other individuals, I get promised a reversal has been processed, when I call back to follow up there are no notes on the system, the agent cannot understand why I was told that and there is no progress on the case even though I have sent through an affidavit and spoken to 3 people who all clearly have no idea how to deal with these cases as they all fed me bull****! I cannot wait to close this bank account, including all my profiles with them and move to a more affordable bank that actually has employees who are well trained in assisting their clients!

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Replies (1)
Absa
Absa's reply11 Apr 2023, 09:54
Official
Dear Fazlin Sasman

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
Please provide me with your ID or Account number to investigate, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint isC-***7
 
Kind regards,
Group Customer Care
Marvellus Chauke