LS
Liam S
1 reviews | Active since Mar 2011
15 Nov 2023, 17:10
Most Unprofessional FSP
The first proposal I received from ABSA was almost double what I would've been paying. Several proposals later, which were all the same by the way, now the installment is almost triple what I would've been paying normally. How is anyone expected to get their rights under the NCA when FSP's like ABSA are intent on making things far worse for you? And they're not even my biggest creditor, they're the 3rd least.
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Replies (3)0
Replies (3)
Absa's replyOfficial
16 Nov 2023, 09:21Dear Liam Schoonraad Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply16 Nov 2023, 09:21
Official
Dear Liam Schoonraad Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
LS
Liam S's updateReviewer Update
22 Nov 2023, 07:52ABSA's response is completely pathetic. Based on your response, unlike all the other credit providers in this NCA process whom comp**** immediately with NCA processes, instead ABSA takes the position of a **** 'FSP', using ************ tactics and non-compliance and delaying tactics (example, ignoring the NCA process and directives as well as the 17.3) as well as delaying and ignoring tactics and threaten with arrears. ABSA has a reputation amongst customers for being hostile, from the people that I've spoken with. I will never ever do business with ABSA again and will recommend to anyone that I can not to do so. It looks like the lawyers will have to sort this out.
LS
Liam S's update22 Nov 2023, 07:52
Reviewer Update
ABSA's response is completely pathetic. Based on your response, unlike all the other credit providers in this NCA process whom comp**** immediately with NCA processes, instead ABSA takes the position of a **** 'FSP', using ************ tactics and non-compliance and delaying tactics (example, ignoring the NCA process and directives as well as the 17.3) as well as delaying and ignoring tactics and threaten with arrears. ABSA has a reputation amongst customers for being hostile, from the people that I've spoken with. I will never ever do business with ABSA again and will recommend to anyone that I can not to do so. It looks like the lawyers will have to sort this out.
Absa's replyOfficial
23 Nov 2023, 08:05Dear Liam Schoonraad Thank you for your posting.
We are busy with further investigation on your complaint. Kind regards,Group Customer CareRezona Louw
We are busy with further investigation on your complaint. Kind regards,Group Customer CareRezona Louw
Absa's reply23 Nov 2023, 08:05
Official
Dear Liam Schoonraad Thank you for your posting.
We are busy with further investigation on your complaint. Kind regards,Group Customer CareRezona Louw
We are busy with further investigation on your complaint. Kind regards,Group Customer CareRezona Louw