Most unorganized bank ever

So my Absa credit card expired and i changed my cell number without notifying Absa- Walmer Park Port Elizabeth. So i went in to the bank on the 4th of September to update my details and had them request my New card be sent to the branch so i could collect. First off there are no systems in place in the bank and everyone in the short que complained how unorganized they were. Anyway, The teller phoned the courier company and for this alone i waited over 30 minutes. My details were eventually updated and i was told my card would be ready for collection and they would phone me within 4-7 days. I phoned over a week later and spoke with someone quite rude who just said no its not here. No explanations or nothing. Today is the 4th of October and still i havent heard a thing from the bank. So not looking forward to visiting the branch one day when my card does arrive or they discover it has been lying there all along. In the meantime one gets asked to increase your limits but you cant even use or update the information as ABSA is of no use whatsoever. No regret over moving to FNB and this is exactly why!