Most unhelpful and rude person employed at ABSA

This morning i had an encounter with positively the most unhelpful woman by the name of Senobia Shenaaz malgas who is employed by yourselves .I received an email asking me to contact her regarding one of my vehicle accounts, which is in arrears.I promptly called her this morning, and after verification she wanted to know whats going on with the account.I explained, that i was retrenched in December 2022 and after claiming for credit protection,Absa refuted my claim.I had to seek help from the ombudsman who granted in my favor for one of my vehicles,and although the consultant,who helped with the credit cover made an error.Both my vehicles were covered simultanously.Absa has paid for 12 months on my bmw and refused to pay for the Hyundai.This scenario had taken a few months to be resolved.Because of this ,i asked for a capitaliztion of my arrears on the hyundai.Inever received any feedback.3 weeks ago i asked absa to reduce my payment on the bmw and received an email from Ronel Oosthuizen mentioning that they approved the reduction and it will apply for the next six months.While talking to the consultant on the 10th of february 2024,i questioned her about my capitalization application for my Hyundai.She mentioned that she noted /an application on the system and will need to follow up.Up until today i have received no feedback.This woman Shenaaz was not interested and insisted i pay R13000 within seven days and would not listen to anything else.She said she saw a note on the system and the consultant had told me to pay in monies.I asked her to listen to the recording as the consultant i had spoken to did not mention anything about payment.Shenaaz would not listen, and i told her that as a customer she should go the extra mile to help me resolve this situation.Her reply was .You have used this car for seven months now you should pay.I cannot believe that absa would not consider anything in this violent economic climate that we have in SA and try to help rather than be obnoxious and rude.I dont want to lose my car and i mentioned that as of this month the instalment will be paid.This issue needs to be resolved in an amicable way and compassion breeds more customers through word of mouth.Respect customers, as without them you have no business and im not someone who is running away from my responsibility. My account number is ***0