SV
Sfiso V

1 reviews | Active since Dec 2011

23 Sept 2015, 17:04

Most Superlative Service to date

Good day,<br> I would like to bring to your attention the Most Superlative Service I have recieved from one of your employees (Thokozile). My first encounter with her was @ PicknPay (July) where she intervened after they had been rejecting my Platinum cheque card for a transaction far less than my available balance, she introduced herself as an ABSA employee and gave them a solution which worked. That to me was a brilliant service to come from a total stranger who is a true ambassador, who went out of her way to raise the ABSA flag so high on Sunday afternoon. <br> I reluctantly took her business card when she offered it to me, now in September I app**** for a loan on line, 48hours later I did not get any responses. Which led me to giving her a call to check if she could assist, and this she gladly did, not only did she get my loan approved but also negotiated a good interest rate on my behalf.<br> Today when I arrived at her branch I was given a reception befitting royalties only, and she introduced me to the management and her colleagues I felt real special. <br> With this said I would like to extend my most humble gratitude to Thoko, &keep up the great work you are doing, you are an ASSET.

0
Replies (1)
Absa
Absa's reply25 Sept 2015, 07:19
Official
Hello SFISOVILA,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd