Most shocking customer service ever!!

Five weeks, 7 emails later, still NO feedback from ABSA debt review department to myself OR my debt councillor!! Don't think if you are under Debt Review that you now have dropped to **** level! Do consider that some people were hit with retrenchments 4 times in a row, and had not other choice to hang onto their assets as you actually do need your car to be still driving to a new job, that God has provided!<br> <br> We bought our car for R220 000, SEVEN years ago. NEVER missed a payment since we went under debt review! Paid +- R260 000. Our current balance outstanding on this car now is R185 000!!!! How how how??!!!! <br> <br> In this 5 weeks, I have not had ANY feedback from ABSA regarding this~!!~ I want to see their statements where it shows each and every payment made up to May 2015! This is a freaken nightmare and totally crashes your faith in bank institutions.<br> <br> Two months ago a lady shouted at my husband as seemingly we were R700 in arrears for short paying R40 every month!! We rectified it immediately as we were not aware. Is it truelly justified to be treated like this?!!<br> <br> We only have our home and car still as debt!!! I SHUDDER to think what is going on with our home loan!!!!