MOST POOR SERVICE EVER RECEIVED

On 18 Dec 2015 my wife and I visited ABSA Ben Swart after arrangement was made to draw a large sum of cash. We did arranged it before hand and expected to be served at the bulk teller due to the high risk. We where previously also ****** at gunpoint after we also drawn money from the same bank.<br> <br> On arrival we found a very long Que and only 3 tellers on duty and no bulk teller although there are place for about 9. I approach the manager but he indicated he can do nothing. After we where in the Que for 40 minutes we where assisted by a teller at teller 2. She asked if we arranged for the withdraw of a large sum of cash. My wife said yes we did with a person called Gurtrude. <br> <br> The ABSA employee then said that that there are no such a person as Gurtrude. My wife rep**** \What ever we did arrange for the withdrawal."The teller then immediately got upset and told us we must not be rude with her. I told her that we are not rude on which she started telling us how rude we are and that we had no manners. I then told her to just keep quite and do her work. She then handed back our documents stand up closed the safe and refuse to assist us. I approach the Branch manager again. """