Most pathtetic service and *********** staff

I had app**** for an ABSA credit card online on 10 October 2015 and was approved instantly. Absa had then sent me an agreement to sign and send back to them with all FICA documentation. I had done so on the 12 of October 2015. I had received no correspondence by the Thursday so had decided to call into the call centre. I was told that they had not received the documents and had to resend. I had re-sent the documents and called in 3 days later. I was told they had received the documents and would revert with a date for the card to be delivered. I had to keep on calling in and everytime a consultant either told me that they had received the documents or that they didn't and i had to resend. I had done so on 6 occassions and had called in 12 times. On the 3 of November I had called in to follow up but was told yet again that they did not receive the documents and my contract with them had expired. I went into the Umhlanga branch and had asked a consultant to assist, which she did and escalated it. To date no-one can give me any answers. On the 5 of November they had sent me another contract which I filled and sent in the same day. Yet again on following up I am given the run around.