Most pathetic service ever!!!

I opened a new bank account with ABSA, it has been three weeks that I have not been able to use this account even though all the necessary FICA documents have been submitted to ALL email addresses given by numerous amounts of consultants, I submitted it on the online internet banking portal and I visited the branch three times to have this resolved. EVERYTIME a consultant escalates it as there is apparently a hold on the account for no apparent reason. I even received an email back from ABSA confirming that my FICA docs was received and all is in order WITH A REFERENCE NUMBER!!! STILL the account is not working and NO consultant is able to assist. In fact, they keep you on hold for as long as they can and frustrate you even MORE! There is never a manager or supervisor near and someone will always be phoning back! Surprise, they never call you back! Most pathetic service ever!!!