Most pathetic service ever!

<p>Ths occurred in absa overport city in durban. I app**** for a credit card two and a half weeks ago. Everything was approved immediately and documents signed. Now they have advised that ***** needs to confirm certain questions as per procedure before they release the card . ***** calls from a private number and I didn't answer so they never called again! We went to the bank three times sitting for hours at a time to get ***** to call and to talk to anyone to contact ***** so that i can answer the questions. The consultant has no clue how to assist us. The manager doesn't even know until after two and half weeks that there is an issue with this. The manager refers me to 2 IC who then tells me they will call back. Every time I have to keep calling and nobody is calling back! No responsibility taken, no feedback, no attempt to resolve this after two and a half weeks. Standard bank and nedbank have these things done in 3 to 5 working days but the most pathetic service has been recieved from Absa overport city in durban! </p>