Most pathetic ***** service

Good day

I'm utterly disgusted by the service I've received from the ***** department (that's if you call it service).

********** activity happened on the 06/07/2018 which on the very same day a case was opened and all the documents sent through together with the case number from the police station.

I was was advised that it will take 30 days for the case to be resolved. On the 23/07/2018 I called to find out the progress of the case but was advised that the case has not been assigned to any investigator but it shall be escalated. On the 04/08/2018 went to the branch to find out if the has been any progress but the notes on the system were "case closed". I was puzzled as no one had contacted regarding the case and the last time it was advised the case was not assigned to anyone.

Went to the branch again on the 12/08/2018 to find out what's happening and nothing had been done regarding the case and the ***** department advised that their offline and it has been escalated and i'll receive a call.

Till to date I have not received a call and went back to the branch on the 16/08/2018 and no updates were made, spent more than an hour without any solution and a supervisor advised a name shows who the case has been assigned too but has not updated anything. It has been more than 30 days without ant progress and no detailed info on my case, i'm not certain if R2800 is not a serious amount that it not been dealt with.

Spoke to Visham Maharaj the team leader at the ***** department and he advised that he'd give me a call back on the 16/08/2018 before the day ends but i did not receive any feedback. Went back to the branch on the 17/08/2018 asked to speak to Visham but funny enough he was not available, spoke to a consultant who advised they're calling their team leader Errol but we stayed on hold for 2h30min.