Most pathetic bank i dealt with EVER!!!!4 calls,5 agents later and STILL no payment

After waiting for my rebate to be paid back,since LAST FRIDAY,i bring this to your attention.Ntanta mashau,christopher,lerato mokwebo,vanessa crowe...ALL a bunch of failures.I called 4 times,went to your bank in epping,been promised by your managers it would be sorted by today but still nothing.even a facebook post later and still no call.PATHETIC!!!!!!!!!!!You owe me a R1000 in OVERCHARGED fees to close a credit card since december.Ombudsman is next sure bet