Most pathetic bank

So I contacted Absa regarding 3 pre-authorizations for bolt, bolt has released the money back into my account but Absa needs to release it and make it available. I contacted Absa email the authorization department I spoke to a consultant she esculated it the department supervisor bare in mind this all happened from the 10 Mày I was told they don't know when they will refund the money as they have a backlog. I made contact again spoke to a different consultant who also esculated the matter up until today I have not received my refund please bare in mind this is not the banks money but mine, quickly they are to deduct service fees and all that does not even get explained to but they delayed t pay back my money. Your call centre personal really sucks and so does there turn around time you can have a back log a month later. I cannot stress enough how of a bad bank Absa is with call centre staff who can't assist and the refund department does not take calls. How is this possible waiting a month for a refund. The branches cannot assist as everything needs to go via the call centre but your call centre is pathetic.