Most pathetic bank ABSA

Absa is the most pathetic bank ever , they act like they doing us a favour , I app**** for covid relief in April for both my loans with them up until now nothing as been done they are ****'s and they still debiting me and I must phone to reverse the payment which takes like forever they so *********** , and to make things worst we don't have access to our internet banking services to reverse or stop payments how ridiculous is that they expect people to go to the branch and get infected with the covid they stupid fools no one knows what they doing there and they consultants are so stupid and rude they forget it's because of us they get paid a salary. I want access to reverse my own payments it's my money , if I don't have access by cob today I will be laying a complaint with the on ombudsman and they can listen to all the recording of you'lls rude staff.