most *********** customer service and support ever
<p>Its been 4 days now since my ABSA bank account has been put "on hold" because of problems with FICA (I also did not receive any notification whatsoever to inform me that my account will be put on hold). I would've understood it completely have I NOT gone through the trouble of updating my details BEFORE the due date. When I went AGAIN on Friday to update my previously up to date details I was informed that it could take up to 7 days to "unhold" my account. No excuse of any kind seeing that I am not the one to blame here, but is now suffering because of this. Not only was I put in an extreme embarrassing position when my card would not work while me and my wife were having dinner but now I am unable to fulfill my financial duties and cannot even buy a loaf of bread because I don't have any more cash on me. I am extremely dissatisfied and disappointed in ABSA and will be moving my account as soon as possible. I have been a loyal client for a very long time and I expected to be treated with much more consideration. Up till now no one from ABSA has contacted me.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
