MOST HORRIFIC SERVICE EVER

I have been sending emails to ABSA regarding question I have on my vehicle finance on which no one is able to give me answers. I don’t even understand how that is possible.

I have logged complaints at Hello Peter then I get someone assigned to the case. I forward my complaints it gets sent to the “experts” it comes back with more than half of my questions still not answered. I send it back again then I get absolutely no response. The last email I sent months ago is still unanswered. I laid a complaint again on Hello Peter last week. Requesting to be able to see someone face to face I can sit and talk with. ABSA again gives me a specialist (what a joke) case manager: social media complaints, Nthabiseng Sibande, who emailed me requesting my complaints. I responded saying that I am not willing to send emails back and forth once again like I did for almost 5 year to how many different people. I now want to see someone. She then phoned me today 22/07/2019 at 12h30 saying there is no one I can see (how is that humanly possible), I must send my complaints on email for the umpteenth time, I was told the case will be closed even though I still have no answer, feedback or solution, it was a problem because I don’t bank with ABSA (I did for many years until I got this pathetic service) and the phone was put down in my ear. Now this is treatment from a “specialist” ?????? Karen Jonker, Basani Hlungwane are few of the names of people who was supposed to assist me in the past who disappeared and is not answering any of my emails. Please understand that I am done sending emails back and forth. I want to see someone face to face due to question I have that are not being answered. Giving me a new person to mail my complaints to every time is not solving the issue here at all

All I am asking is someone I can sit with to answer my question face to face. I am really not asking much as I have a right to know why certain things is for example charged for which no one once again can tell me why.

I just got this email: 22/07/2019 at 13h41

Dear DOMINIQUE LOMBARD

Your complaint reference C-***5 has now been closed. Please contact Nthabiseng Sibande *** for further information (how is the case closed if it is not resolved)

Please provide feedback on the service you have received.

Good OR Bad At Absa, we are committed to giving you exceptional service. (If this what I am currently getting is exceptional service I am too scared to ask what is bad service) Yours sincerely Absa Group Customer Experience

Awaiting your response.

Regards