Most horrific service at Campus Square Branch

I am most appalled and disgusted at the level of customer centricity your Campus Square Branch offers.

On the 11th November 2017 i went to get a replacement debit card as my old one was expiring. I was assisted by a gentleman named Itumeleng. Subsequently to that the card he issued was not working as i could not transact online, or at point of sale. I reached out directly to Vanessa Crowe and Maris Ramos as that is the only way one can get service at Absa. I was contacted by Roxanne the branch manager. She ordered another card for me and i had to go a second time to that *********** branch. So today i go to the branch and had to wait over an hour (we were told that as Barclays is pulling out of Absa thr systems are slow, should we as consumers be worried as Barclays is no longer part of Absa) to be assisted as despite it being month end the consultants had no sense of urgency. I asked for Roxanne and was told she is not in and there is no manager. I join the queu and eventually get serviced by Leonard. He issued the card and i asked him 3 times is everything going to work, online purchases, point of sale, app etc and he confirmed all is in order. Lo and behold i tried during the afternoon to log onto the App and i could i tried Internet banking and i could not. Error message no accounts linked. I than drove down to an Absa Atm to make my monthly payments and i get an error that it is not authorised. I than called your call centre and was on the phone for over 45 minutes and spoke to a Sipho who told me there is nothing he can do and i need to go to a branch as the Combi Swap was not done. I ask to speak to a senior and for the first time ever i speak to Mpho and he truly understood my frustration. He escalated the matter and called me back advusing i can use the App but i need to still go into the branch as the Combi Swap is done at branch level. Now i need to go into the branch a 3rd time for your branches incompetence and lack of customer centricity. I want this sorted out asap and i am NOT going into a branch. I want a written apology from Roxanne, Itumeleng and Leonard for the frustration and i want a reimbur*****t for the costs of me phoning your call centre for their incompetence. Yet alone my petrol. Absa makes demands when customers default etc but loyal and good standing customers like myself need to also make demands when your *********** staff treat customers like *******.

Your speedy response to my query is highly appreciated as this is now week 3 that i am being inconvenienced. I have bills to pay before the 1st and when is that going to happen??? I will suffer the consequences of late payment due to Absa.