Most horrible bank and experience ever.

<p>On 28 November I app**** for a credit card from ABSA. I was almost instantly approved and I sent my documents to them. On 2 November I received my credit card which was personally delivered. ( He took copies of all my documents including proof of residence).</p> <p>On 3 November I went to the bank to get the PIN. I was told to FICA and the process with take up to 48hours. On Sunday 4 November I was notified via SMS that my FICA docs has been review and are compliant. On Monday 5 November I went back to bank again to get my PIN. I was told FICA has not updated their system and I can’t get a PIN and was sent away. Later that day the lady phoned me back to tell me that my FICA is fine but I need to submit my September payslip and so I did. By 6 November I phoned ABSA AGAIN to check the status on my application (even though I already received my credit card) – spending a FULL 26min on my phone I was told there is still a FICA problem. Very unsatisfied that it still wasn’t sorted out I hanged up and waited for the follow up call. By 15:57 received a phone call from the lady who assisted me on the Saturday. (ABSA Centurion Lifestyle Center). She told me ALL was in order now, payslips were fine, FICA was fine. I can come within 48 hours to get my pin and she will phone me when I needed to come. Today at 11:26 she phones me again only to tell me they cannot verify my September payslip!!!!!!!</p> <p> </p> <p>No one knows what is going on with my application. I can’t believe ABSA approved a card – SENT IT TO THE CUSTOMER and STILL NOT VERIFY ALL THE DOCUMENTS!!! I have spoken to atleast 6 different consultants and NO ONE is able to assist me. THIS IS PATHETIC. I have an ABSA Credit Card which is completely useless and not ONE consultant can take the time and assist me to sort out WHATEVER problem it has this time. I will not recommend anyone to use ABSA as they are not willing to assist or sort out problems. ABSA already linked the card to my account and there is a R150 initiation fee deducted but I can’t even access the account!!!!!</p> <p> </p> <p>Your correspondence with greatly be appreciated at this stage!</p>