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IH
Ilse H

1 reviews | Active since Jan 2018

24 Jan 2018, 21:39

Most frustrating experience ever!

My husband has had to get a CC business account's details changed since the no. 1 person who has authorisation & access to the account is no longer fit to do so.

This has been a 6month process where no accounts could be paid since ABSA has sent him on a wild goose chase with wrong information, wrong documentation and general bad service.

This pas 2 weeks has been particularly frustrating and an absolute waste of time with no progress whatsoever. Every day there is something wrong which blocks him from the internet banking and then he has to go to the bank in person AGAIN.

This is ridiculous and unacceptable! How can this bank still be in operation? How can every employee of ABSA think they are helping when nothing changes? Is there someone messing up all the settings? This is maddening.

0
Replies (8)
Absa
Absa's reply25 Jan 2018, 10:31
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

IH
Ilse H's update25 Jan 2018, 11:01
Reviewer Update
Good morning Nthabiseng Thank you for your swift reply. My husband has the account details. But I am sure if you search his ID you will see a ling log of contact sessions and some phone calls probably didn't even last long enough to be logged. His ID is ***. Please contact him directly if you need more information. His cell is ***. Kind regards Ilse Hugo
Absa
Absa's reply25 Jan 2018, 16:08
Official

Please provide us with the business account number.

Best regards,

IH
Ilse H's update25 Jan 2018, 16:11
Reviewer Update
I have already responded.
Absa
Absa's reply26 Jan 2018, 11:26
Official

I need the business account number

Best regards,

IH
Ilse H's update26 Jan 2018, 11:33
Reviewer Update
I HAVE PROVIDED THE CLIENT ID AND CELL NO ON MY 1ST MESSAGE, IF THIS IS NOT ENOUGH INFO PLEASE CONTACT THE CLIENT ON HIS CELL. I AM NOT JUST GOING TO GIVE A BUSINESS ACCOUNT NUMBER TO SOMEONE OVER THE INTERNET. I HAVE NO IDEA IF YOU ARE ACTUALLY FROM ABSA.
Absa
Absa's reply26 Jan 2018, 12:39
Official

Yu have rep**** privately which means the public will not be able to see your account number. Therefore i request that you do the same aswell.

Best regards,

IH
Ilse H's update26 Jan 2018, 12:48
Reviewer Update
THAT IS INSANE WHY WOULD I REPLY PUBLICLY WITH AN ACCOUNT NUMBER? WHY WOULD I WANT EVERYONE ON HELLO PETER TO SEE THE ACCOUNT DETAILS THAT IS SUICIDE. I'M SORRY BUT I AM NOT CONVINCED YOU WORK FOR ABSA AT ALL.