SW
Sandra W

1 reviews | Active since Nov 2014

20 Aug 2016, 05:52

Most frustrating bank!

<p>I am abroad wanting to use my credit card to book a flight home and use my email address for notify me as I no longer have a SA mobile number. I cannot make payment unless a RVN is used. I either wait hours for the RVN to be sent or it does not arrive at all (been waiting over 2 hours already) and the website kicks me off for taking too long. This results in lost tickets and the price increases every time I have to log on. So not only is ABSA costing me money but my stress levels have hit the roof. I send numerous emails to them trying to sort out the problems and NEVER receive a response. I had to rate this before I could post a review and if it was possible, they would have got -5 stars!</p>

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Replies (1)
Absa
Absa's reply22 Aug 2016, 07:00
Official

Dear Sandra

Thank you for bringing this matter to our attention.

We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care