Most expensive and worst service!
The only thing I have to do is get a new card because my card expired.
I had to wait OUTSIDE IN THE SUN for almost 2 hours, while they take people behind you to help them first. Is activating a new card not something all the consultants can do?
Eventually I was led inside, where I STILL HAD TO WAIT. The one lady tells me one of the 2 consultants will help me, then one of them gets up and leaves....
Not only is Absa the most expensive bank, but now I get poor service too!!
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Absa's replyOfficial
28 Jun 2021, 14:32Dear Charissa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply28 Jun 2021, 14:32
Official
Dear Charissa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe